Frequently Asked Questions:
1. How do I purchase Artworks from Legacy West Media?
You can purchase Artworks created by Buster Duque via the following methods: online at www.busterduqueart.com or by inquiring via email to firstname.lastname@example.org and we will respond to you in a timely manner.
2. What methods of payments are accepted?
We accept credit card, Pay Pal and your banking app, or by international bank wire. For Artworks purchased in person or at the Legacy West Media office in Culver City, we accept credit card, Pay Pal and your banking app, check or by international bank wire.
3. Do you collect sales tax?
Sales tax will be calculated in accordance with sales tax rules for your specific location. Location is determined by your shipping address. The following states are subject to sales tax collection:
AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY and the District of Colombia.
For international orders, sales tax will be calculated based on location and shipping address.
4. How much is shipping and handling?
Shipping and handling charges are based on the quantity of Artworks ordered and location of the shipment. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.
5. Do you ship internationally?
Yes, we do accept orders from outside the United States.
6. How can I track my package?
Once your order has been shipped, you will receive a confirmation by email, including a tracking number and link to follow your delivery status. If you have ordered Artworks from multiple Artists you will receive multiple tracking numbers as shipments may occur from different locations.
7. How do you ship?
We ship through various local carries and international carriers depending on the Artwork: Fed Ex, USPS, UPS, DHL. All Artworks will be packaged with the utmost care whether they are framed paintings, prints, or sculptures. Prints will be shipped in protective tubes. Paintings will be shipped in protective cases with foamcore and/or bubble wrap.
8. Are the Artworks framed?
All Artworks are unframed unless clearly identified in their description as "*Framed" which include a detailed description of the frame, glass, and mat used.
9. How do I know the quality of the Artwork I am purchasing?
All Artworks are authenticated by a signature or certificate of authenticity issued by either by Buster Duque or Legacy West Media. The certificate of authenticity, contains a depiction of the Artwork along with: title, date, medium, size, edition (if applicable) and signature of Artist.
10. Will there be additional charges at customs and duties for international orders?
Items shipped internationally may be subject to customs duties set by the destination country. These fees are in addition to the price and shipping cost you are charged when checking out. Custom and duties fees are not calculated at check out or payment for Artworks. If your purchase is subject to customs duties, the shipping provider will contact you about these potential fees, which must be paid before delivery. Shipping delays due to customs processing may occur.